Membership FAQs

The primary named cardholder must be at least 18 years of age. A named cardholder and/or FlexPass user must be present at time of check-in for guests to be admitted into the museum. Membership cards are non-transferrable. Photo ID is required during check-in.

Memberships are for personal use only. Extensions on memberships will not be granted for non-use. All membership sales are final and non-refundable. All Frost Science memberships are revocable licenses and can be revoked at any time at the sole discretion of Frost Science without refund in the event of any noncompliance with or violation of any museum rule or other term or condition of membership, including for inappropriate conduct.

By becoming a member, you and all members listed agree to abide by the membership terms and conditions, and all museum rules and regulations, to ensure a safe and enjoyable experience for all Frost Science staff and guests. Members are automatically enrolled in our digital email newsletter and SMS text messaging and can unsubscribe at any time. A full list of terms and conditions is available online at frostscience.org/membership/membership-faqs.

The $35 Educator Membership processing fee is an annual fee. Verification of employment must be provided on an annual basis for an Educator Membership to be renewed. Individual must be a teacher or school director for a certified Pre-K-12 public or private school within Miami-Dade, Broward, Monroe, or Palm Beach County to qualify. Purchase of an Educator Membership by a person who does not meet the qualifications will not be honored. Educator Memberships do not automatically renew.

In Person: Please stop by the Membership Priority Window at the Ticket Center
By Email: Membership@frostscience.org
By Phone: 305-434-9600
By Mail: Frost Science Membership, 1101 Biscayne Blvd, Miami, FL 33132

After logging into the Frost Science website, click on your name in the upper right-hand corner. You may then edit your contact information. You may also send updates via email to membership@frostscience.org or notify a sales ambassador at the Membership Priority Window at the onsite Ticket Center when you visit.

We allow a one-time courtesy change of one named person on the account per membership cycle. Named persons must be part of the same household. Please email membership@frostscience.org or call 305-434-9600 to process this request.

While we wish members could visit all the time, we cannot assign credit for time the membership was not used. Even if you have lost or not yet received your physical cards, you are always able to visit the museum by visiting the Ticket Center and providing a valid photo ID and your digital membership card.

Frost Science Memberships at the Individual through Crew levels are not tax-deductible, as these membership level benefits provide a considerable cost-beneficial amount of goods and services rendered and the fair market value of the membership exceeds the cost of dues paid by members. Under current IRS regulations, we provide a written disclosure to all members indicating the amount paid in exchange for goods and services received for any payment in excess of $75. This disclosure is included in your membership welcome packet upon joining/renewing. Additionally, membership payments cannot be made through donor advised funds or any other vehicle that precludes goods and services from being received. Any membership dues paid through any of these types of funds will instead be processed as a donation to the Phillip and Patricia Frost Museum of Science, and all membership benefits will be waived. If you are interested in making a donation to Frost Science that is fully tax-deductible and/or can be made through a donor advised fund, please visit our Support page.

Explorer and Voyager levels are partially tax-deductible. The tax-deductible portion for Explorer memberships is $554.00 and for Voyager is $1,955.50.

We strive to ensure our members have access to the museum all year long. However, there may be dates when special programming or major events require us to restrict access for members and/or limit the number of members that can attend. There may also be dates that the museum will be closed for renovations and refurbishment. We will always attempt to communicate any potential impacts to our visitation policy directly with our members in advance, so your visitation plans are not impacted.

You may register as a new user by clicking here. Existing members logging in for the first time must enter the email address associated with their membership and click "Forgot Password?".

You can use your online member account to…

Option 1: Present Your Membership Card

Your physical or digital membership card can be scanned at the main entrance kiosk for admission—no reservations needed!

Option 2: Reserve Ahead of Time

Step 1: Go to frostscience.org/tickets.

Step 2: Select "Yes" that you are a Frost Science member. You’ll be directed to log into your account.

Step 3: Select the day of your visit.

Step 4: Enter the number of people in your party in the relevant boxes. Your Membership level admission benefits will be adjusted on the next page.

Step 5: Click "Continue to checkout" where you will be directed to your shopping cart. Here, you will need to review and confirm that all the details of your purchase are correct before proceeding to checkout.

Step 6: Select your ticket delivery method as "Email tickets."

Step 7: Once you confirm your ticket delivery, you will need to enter your payment information only if there are additional tickets in your cart that require payment. Enter your payment information and click on "Buy Now" to complete your order. An order confirmation email will be sent immediately, followed by another email a few minutes later with the tickets attached. You may print the tickets or show them on your mobile device when you arrive at the museum and proceed directly to the point of entry. Enjoy your visit!

Membership cards are non-transferrable. Access to member benefits, including free admission, can only be accessed by the named cardholder.

Photo ID is required during check-in. A named cardholder must be present at time of check-in for guests to be admitted into the museum. If adult cardholders are unavailable, named children (with a photo ID) can redeem their own child admission ticket (ex: One child with an ID can redeem their one child ticket).

Attempts to use the membership by an individual not listed on the membership can result in loss of access to benefits.

We require that the primary cardholder on all membership levels be at least 18 years of age. All other named cardholders must be at least 12 years old to use guest and child admission entitlements.

For a full list of membership levels and benefits, please visit frostscience.org/join-or-renew.

Dual level members can add one additional guest to their membership for $45.

Crew level members can add up to six additional guests. See the prices below:

Crew level members can also add an additional unnamed cardholder with the addition of a FlexPass to their membership for $69. This card allows a guest to enter the museum without either of the two named cardholders being present.

A FlexPass is a transferrable card that allows a member’s guest to enter without one of the two named cardholders present. They can also bring in additional allotted guests. For example, if you have a standard Crew level membership, one guest can bring the other guest using the FlexPass.

Your year of discovery and adventure begins as soon as your payment is processed. To use your membership immediately, simply present your photo ID at the Ticket Center and a sales ambassador will assist you.

Memberships expire 12 months after they are purchased, on the last day of that month. For example, if you purchase a membership on December 6, it would expire on December 31 of the following calendar year.

To purchase a gift membership, please click here. You may also purchase a gift membership at the museum’s Ticket Center.

If you would like to upgrade your membership, visit the museum Ticket Center or call the membership department at 305-434-9600. The cost for an upgrade will be the difference in cost from your current level to the higher level. Discounts cannot be applied towards a mid-year upgrade. Benefits for the upgraded level will be available immediately, however your current expiration date will remain the same (membership cycle will not be extended).

You can visit the Membership Priority Window at the Ticket Center or contact us via email at membership@frostscience.org or by phone at 305-434-9600 to change your information. If your payment card expires during your membership year, we will email you so that you can update the information to ensure no gaps in your membership.

If you are not currently enrolled in our auto-renewal program, you can renew anytime online at frostscience.org/renew, by phone at 305-434-9600, or in person on your next visit. If you choose to renew early, your new expiration date will be 365 days from your current expiration date, so you do not lose any time by renewing in advance.

The support of our members is vitally important to the success of Frost Science. All membership sales are final, and we do not issue refunds once the membership has been activated.

Yes, assuming the payment card on file is current, Frost Science memberships automatically renew on an annual basis. We provide our members with details about the auto-renewal program on the membership enrollment form, the online registration page, in the welcome e-mail, and in the fulfillment packet. These details include information about how to opt-out of the auto-renewal program. Automatic renewals are always fulfilled and charged one day after your membership expiration date. For example, if your membership expires on December 31, your account will be charged on January 1.

If you do not want to participate in our auto-renewal program, you may opt-out online at any time prior to the expiration of your current membership. Opting out will cancel your participation in our auto-renewal program. You will still receive regular requests to renew via mail and email.

Of course! Membership is a vital part of the continued success of Frost Science. You will still receive regular renewal information via mail and email and can always renew or re-join at any time.

We will send an email confirmation to the email address on file 15 days prior to your membership’s auto-renewal. We will also promptly notify you when auto-renewal has been billed to your credit card.

Physical membership cards will be sent to you within four to six weeks of enrollment. For your convenience, you may also access a digital version of your membership card at any time by using your online membership account profile. Your digital cards can also be used at institutions that participate in the ASTC Passport Program when accompanied with a valid photo ID.

Here’s how to access your digital membership cards from a mobile device:

Here is a video tutorial:

You may present your picture ID at the Membership Priority Window at the Ticket Center, and we can look you up in our system, or you can use the digital cards from your online account.

If you enrolled as a member more than six weeks ago and you have not received your cards, please contact us at membership@frostscience.org or call 305-434-9600 to request replacement cards. A guest ambassador onsite at the Membership Priority Window at the Ticket Center can also assist.

Replacements of lost or stolen membership cards can be ordered for a $5 fee. Order online or onsite at the Membership Priority Window at the Ticket Center during your next visit. The reprint fee includes the printing of a new set of cards for all cardholders on the account and delivery via USPS First Class Mail.

One of your benefits as a Frost Science member is access to the ASTC Travel Passport Program. You are eligible for benefits such as free general admission to other participating ASTC museums when you travel outside of your local area.

Members can purchase up to four additional museum tickets at 20% off with their member reservation for the same day. To receive the member discount, simply purchase tickets while logged into your online membership account. No promo code necessary!

Discounts must be applied at the time of purchase and can only be used for annual membership purchases. Discounts are not valid for mid-year upgrades, card reprint fees or other products. Discounts will not be applied to previously purchased memberships. However, you can use the discount offer to renew your membership for another year while the offer is valid.

Onsite parking is available for members at a discounted rate of $11 per day. Voyager members receive FREE parking with validation. Members must bring their ticket to the Membership Priority Window at the museum Ticket Center for the discount validation before returning to the parking garage. Parking validation is limited to one vehicle per visit per membership.

Unfortunately, we do not currently offer membership discounts for seniors, students or military.

Teachers in Miami-Dade, Broward, Palm-Beach, and Monroe Counties may join our Educator Membership program.

First responders, active US military and veterans with proper identification receive free general admission to the museum.

No, all memberships are for personal/household use. Members are not permitted to extend their membership benefits to host client groups, field trips, classrooms, clubs or similar groups.

The museum does offer bulk rates as well as school group rates. For discounts on group tickets and field trip information, please visit frostscience.org/group-experiences/ and frostscience.org/field-trips/.

No, as school field trips are booked through the school and may include add-on experiences at additional cost, we unfortunately cannot extend your membership admission benefit to school field trips or other organized group visits. Active members on a field trip or organized group visit can still take advantage of their member discount at the Science Store and the Food@Science café.